Managed IT Help Desk and Support Services

IT issues are complicated and take away from your company’s productivity. Having our experienced engineers research and resolve events ensures that your problems are fixed the first time correctly.

Email Support

Our email-based ticketing system is easy to use. Just email the help desk your request, and our team of engineers will start investigating your issue immediately. You’ll receive updates in real time as they work on your request.

Phone Support

Have an urgent issue? Just pick up the phone and call us at (844) 4-VYTEKK, our team is standing by 24/7 to assist you. We’ll create a ticket in our system for you, and get to work fixing your problem.

On-Site Support

Do you need a new piece of hardware you need installed? Need a new desktop deployed? If your task can’t be resolved remotely, we’ll dispatch a field technician to your office to handle it.

Our IT Support Process

At Vytekk, we strive for true One-Touch ticket resolution.

The moment your ticket is submitted, our team of experienced engineers and support specialists will work with you until your problem is solved.

From everyday issues like problems with email or printing, to complex issues like database performance, our goal is to troubleshoot, document, and resolve the root cause in one support session. No waiting hours or days for an escalation to another tier of support.

  • Fast and Efficient Ticket Resolutions
  • Remote and On-Site Support
  • Email Based Ticketing System
  • Web Portal for Issue Tracking and Analytics
  • Personalized Knowledge Base

Contact Us

Tel.: +1 (585) 434-5859

Rochester, NY